Triggers

Introduction

Triggers allow users to send outbound messages on their Saturn integrated websites. They help in:

• Increasing conversions

• Providing proactive support

• Feature announcements

You can create a trigger so that if user visits a page and stayed there for some x seconds, then you can show them a outbound message. See demo video below.

https://requestly.portal.trainn.co/share/mckrvjb7F6dPCWWkwLHycArequestly.portal.trainn.co

Saturn triggers and outbound messages demo video

Trigger event / condition:

Trigger event specifies when should a trigger should start on any page based on the selected event and the provided URL.

Trigger event UI screenshot

Trigger event consist of:

1. Event: User event on which trigger should be applied.

2. URL: On which page trigger should be applied.

Trigger action:

Trigger action specifies what outbound message to display when the trigger was applied to a specified page after some delay.

Trigger action UI screenshot

Trigger action consist of:

1. Message: Outbound message to be shown for this trigger.

2. Delay: Time to wait to display action after event has occured (in seconds).

Example:

Follow below steps to setup a trigger and to show a outbound message when a user visits some URL:

1. Goto admin dashboard and click on triggers in left sidebar.

Triggers admin dashboard page

1. Click on `New trigger` button, it will navigate you to a form where you need to fill the trigger and outbound message details.

Trigger and outbound message form page

1. Visit the URL specified in the trigger event and wait for the time configured in trigger action to see the outbound message.

Saturn outbound message demo